PROBLEM CLAUSE
Welcome to the CURVECHIC LLC website. In this section, we answer frequently asked questions and explain relevant terms to help you better understand our services and shopping process.
- Product Quality
We are committed to providing high-quality women’s underwear and lingerie. All products undergo rigorous quality checks before leaving the factory to ensure they meet our high standards. If you receive a product with quality issues, please contact us within 30 days of receiving the goods, and we will provide you with a solution. - Order Processing
Your order will be processed as soon as possible after payment confirmation. Orders are typically shipped within 1-3 business days. You will receive a confirmation email with tracking information to track your package. - Shipping
We offer a variety of shipping options for you to choose from. Shipping costs and estimated delivery time will be displayed at checkout. Due to weather, holidays, and other uncontrollable factors, some orders may experience delivery delays. - Returns and Exchanges
To return or exchange an item, please follow these steps:
Contact us within 30 days of receiving the item to request a return or exchange.
Please ensure the product is unused and in its original packaging to facilitate your request.
When requesting a return, please provide your order number and the reason for the return.
For more detailed policies regarding returns and exchanges, please see our Return Policy. - Privacy Protection
We are committed to protecting the security of your personal information. Please see our Privacy Policy to understand how we collect, use, and protect your data.
Our customer service team is dedicated to providing you with assistance and support.